Disappointed with our stay at this Hilton location. Starting with what went well: Friendly and helpful staff. On site laundry worked. That's it... Here we go: The hotel itself is in a sad state. Chipped paint and peeling wallpaper, graffiti in the elevators. Rooms were a let down. Chipped doors, no USB outlets, very few power outlets at all, no streaming on the TV, just basic cable, loose tiles on the bathroom floor, a toilet that makes you question if it's going to flush, and the worst was the tub not draining during a shower and staying full overnight until checkout. Was quite a fall from what we are used to from Hilton hotels. We will not be returning to this location for future stays, and would actively advise others to avoid.

The hotel itself is one of the better Embassy Suites I’ve stayed in while traveling. My room had a lamp that was missing a bulb, the shower had a curtain that didn’t keep all the water in the shower, and the door would stick. But it was comfortable and clean. The service at check in was very excellent, they do provide a free breakfast and a reception in the evening with free drinks. But part of my problem with this hotel is my car was hit in the parking lot overnight, my driver’s side mirror was dislodged and I was told the hotel didn’t have cameras in the parking lot. There’s also some kind of an apartment building with people walking to and from behind the property and it’s on a busy street in Flagstaff.

This particular Embassy Suites is not up to par with others. Although the hotel is in an okay area and reasonably convenient by car to most everything. The rooms are very outdated with multiple stains in the carpeting nicks and holes in the wall very worn furniture as others have mentioned. Fixtures are also on the same level with old worn toilette. Tv's in my room did not work as neither had a signal. Fortunately, I did not spend much time in my room as I was busy both days I stayed. But if I had been in the room much more, it would have certainly had more of an impact on my stay.

Don't waste your time. We checked in to our room on the 3rd floor using the Hilton app, went to the room, saw the torn up old sofa, chunks of carpet missing from the main bedroom, rusted hvac vents in the room, bare minimum of cleaning had been done an inch of daylight coming thru the base of the inside hotel room door and we decided to check out, get a refund and stay elsewhere. Don't let the great location fool you. It is extremely dated, not well cleaned and not well cared for. The pool had a nasty looking tarp over it and was closed. In June. In Flagstaff. Do better. The saving grace was the hotel clerk didn't give me a hard time about checking out an hour after checking in. She refunded the $ and we were able to call to get our points back. Sad this excuse for quality is acceptable to a hotel conglomerate that size with it's name on it. We switched to a different, much better hotel we are much happier at.

I went there for a school trip from high school and it wasn't bad. It was nearby everything and I enjoyed the rooms even though I couldn't open the windows. The breakfast had a lot of options to choose. I would definitely stay in this hotel if I wanted to go to Flagstaff again. I tried to take as many pictures as I can but almost all of them came out blurry.

We love to stay at Embassy Suites when we can and this isn't the nicest one we've stayed at. I agree with the others that it is an older building, but didn't notice mold in our room likw many reported - there was missing grout around the shower, but it was clean from what I can tell. One of the major draws for us is their made to order omelets for breakfast - found it odd that they were served in paper plates, which isn't what we're used to, but still delicious. Not as much fresh fruit selection, yogurt bar, and waffle stations were empty. We did stay on Monday and Tuesday and they werent very busy, so maybe that's why?

The description says, "...polished all suite hotel..." I disagree. The rooms are neglected, the furniture is old and worn with fraying threads and discoloration from years of use. There's significant rust on the bathroom fan in the room we had and a piece of a baseboard just fell off. The employees are stellar and really show up. I have the utmost respect for them. The location is fantastic regarding proximity to freeways. At the same time, we parked in a well lit area, and there was broken glass from a car that had been broken into. As it is a budget option and we were there during the Holidays, the breakfast buffet was overrun with families. A lot of mess left on tables and the carpet, kids running about in a space where there's just not a lot of room. I appreciated having a place to stay. The room had a feeling of despair. I don't think guests should have to accept neglected rooms as the standard in exchange for a reasonable price point. The holiday decorations were nice.

Wonderful Stay at Embassy Suites Flagstaff! I stayed at the Embassy Suites in Flagstaff right before Christmas, and it was an excellent experience from start to finish. The staff was incredibly kind and welcoming, which made the stay feel warm and personal during the holiday season. I really enjoyed the evening happy hour — such a great touch — and the complimentary breakfast in the morning was amazing. It’s rare to find a hotel breakfast that feels this fresh and generous. The whole stay was comfortable, relaxing, and exactly what I needed. I’ll definitely stay here again the next time I’m in Flagstaff. Highly recommended for anyone looking for great service, great amenities, and a genuinely pleasant hotel experience.

Great location, adequately priced, spacious rooms buuut...the hotel is in serious need of an update. Everything is so worn and dated. The whole hotel was so hot and the thermostat wasn't working so we ended up just opening a window. Holes in the carpets. The waffle station doesn't get wiped down. They clean the floor and the top of the counter but not the batter splashed all over the doors and side. The staff are friendly though and theres a good bar. It was closed when we were there but they gave us a free drink from the onsite store which is nice. The pull out sofa is terrible! I could feel the metal bars underneath. The kids didn't feel it so if you weight more than 50 lbs don't sleep on that.

Well Embassy Suites markets itself as an upscale property with breakfast included, but this location falls well short of that promise. The hotel feels tired and overdue for investment. My room showed visible wear: stains on the sofa, a smoke detector that had been blocked, and fixtures coming loose from the walls. These are the kinds of issues housekeeping should flag for maintenance, yet they appear to have gone unnoticed. Breakfast was particularly disappointing. Embassy Suites is known for its made-to-order omelet station, which was closed during my stay. Food options were extremely limited—scrambled eggs and pancakes that were dense, overcooked, and frankly unappetizing. The waffle station was closed, there was no hot cereal, no fresh fruit, and very little variety overall. It was a breakfast experience I would expect from a budget motel, not a Hilton-branded property. That said, the bed was comfortable, and with proper upkeep this could be a very nice hotel. Unfortunately, in its current condition, I would recommend looking at one of the other nearby options instead. Well now I need to find somewhere to go get breakfast.