Some hotels provide you with a room. This Marriott gave me something much more—they gave me a sense of home. I had the privilege of staying here from June 22 through July 7, 2026, while assigned to a wildfire incident. During that time, I met some of the kindest, most genuine people I’ve ever encountered at any Marriott property. Without question, this has been one of the best hotel experiences I’ve ever had. I want to personally thank Theresa, Sarah, Eibhlin, Cody, the entire front desk team, Brandon, the morning coffee staff, the evening bar team, housekeeping, maintenance, and everyone else whose name I may not have learned. While I interacted more with some of you than others, every single employee I passed in the hallway, spoke with in the lobby, or saw throughout the hotel greeted me with a smile, kindness, and a willingness to help. That level of consistency doesn’t happen by accident—it reflects an incredible team and outstanding leadership. The moment that touched me the most was when the staff left a handwritten thank-you note for my wildfire team, expressing their appreciation for the work we were doing. After long, exhausting days supporting wildfire operations, that simple gesture meant more than I can put into words. It reminded us that what we do matters, and it reminded me that there are still people who go out of their way to make others feel appreciated. What impressed me most wasn’t just one person—it was the culture throughout the entire hotel. From the first day until the day I checked out, every interaction was positive. Whether it was grabbing coffee before heading out, coming back late after a long day, stopping by the front desk, or simply passing an employee in the hallway, I was always treated with warmth, professionalism, and genuine kindness. Please know that your hospitality did not go unnoticed. You made an already memorable assignment even more meaningful, and I will always remember the way you treated me and my team. To the management team: you should be incredibly proud of the people who represent your hotel every day. They don’t just provide excellent customer service—they create an experience that guests remember long after they’ve checked out. Thank you all from the bottom of my heart. I look forward to the day I can return, and when I do, I already know where I’ll be staying. ?????

There is very little to recommend at this hotel. The check-in process was slow because the (very nice) front desk staff were struggling with new software, so there was a lot of asking each other for help and starting over. The room had a strange layout, with the tv situated so that only one side of the bed could see it, the couch did not have back cushions and was very uncomfortable, and the coffee maker extremely cheap. The staff was very nice. Every thing else was lacking.

Beautiful hotel and an excellent experience while traveling with our dog. The staff was especially attentive to our needs and made thoughtful accommodations including honoring our request for a quieter area away from other guests and placing us closer to exits which helped reduce our reactive dog’s anxiety. After a long day of travel we arrived with wildfire activity in the Flagstaff area and the staff immediately put us at ease. They were calm informative and had clear safety and warning systems in place which made us feel secure during an otherwise stressful situation. The hotel itself is beautiful and very well maintained. We had one of the best nights of sleep of our trip with a comfortable bed dark curtains and a quiet room that made it easy to fully rest and recharge. In the morning having a Starbucks on site was a great convenience for coffee before continuing our drive. Overall the stay felt safe welcoming and well suited for traveling with a dog. It truly helped ease our travel anxiety and made us feel cared for throughout our visit.

Absolutely fantastic experience! Cozy. Love the warm homey rooms. Bartender/food staff/front desk people, and housekeeping helpful and friendly. Property well maintained inside but probably needs a little paint outside. Love the fire pit and gluten sensitive/gluten free options for the food at the hotel. Home away from home!

Beautiful place. Easy access to our room from parking. Personal courtyard with gazebo was great to hang out and relax. Took the kids to the indoor pool, perfect temperature and they had a blast. Will 100% be staying here again our next time in Flagstaff.

I always get stuck next to the elevator when I stay at Marriott for some reason. The noise level wasn't great, mostly for that reason- between the elevator and the ice machine. The room was a good size and clean. No problems with water temperature or pressure. The TV was in kind of an odd spot. The screen was able to be rotated, but then it was partially blocked by the dresser. There was a mini fridge but no microwave, which seems to be common in Flagstaff.

This is a great hotel location with a terrific staff. The view and lobby area and parking are terrific and a perfect location for visiting northern Arizona, including Grand Canyon National Park, Sedona, and Petrified Forest National Park and Painted Desert. The sole reason for the lower rating is the rooms are very vintage 2000, with the bathrooms, beds, furniture and lighting in desperate need of upgrades. With modernization of the rooms this would be a 5-star location. I have been staying at Marriott properties for 38 years.

Clean, quiet room. Got upgrade to a suite, which was nice. No free breakfast which seems to be standard for Flagstaff. Maid service didn’t come during my 2 night stay, which I thought was odd. Grilled chicken sandwich with tots at the restaurant were delightful!

My wife and I had a wonderful stay here. All of the staff we encountered were so much kinder and more professional than usual, and the hotel was nicer than expected. (Note for the record that I've been Titanium or Platinum Elite for many years so I've stayed in many Marriott hotels). The rooms were stylish and nicely arranged/furnished, and we appreciated that true to the name the hotel actually has a courtyard: a very pleasant one with a fire pit for cold winter nights and plenty of seating to relax. Great place to stay for visiting the Grand Canyon but also getting to enjoy good restaurants and downtown Flagstaff's nightlife!

Rooms were new and clean and fresh. Liked the bathtub in bathroom, was a larger bath tub and the fixtures were new and clean. Bed comfortable. Wifi good and easy to get on. The only draw back was we thought there was a Jacuzzi in the pool area. The photos showed it. But when I went there, there was no Jacuzzi only pool. So big let down. Close to highway 40 and other main roads. Close to shopping centers of Flagstaff, and next to a big Walmart. Parking is not free, online it says $8. They didn't ask if I wanted to pay for parking when I checked-in, they just assumed we wanted to pay for it or wanted it, imo it would be better if they let us know before hand. Looks like they didn't bill me for it yet after I checked out. Didn't see any good spots for Elite members close to entrance, would be nice if they had those to show some appreciation. There were a lot of people after Christmas so parking can be hard to come by.