We stayed at this hotel in Flagstaff, Arizona and booked two queen rooms. The beds were comfortable, and the extra pillows and comforter I requested were provided without any issue, which I appreciated. The pool and hot tub were a nice amenity. Both were clean, worked properly, and were a big plus for our family. The parking lot is quite small and made unloading and loading the car a bit difficult, especially with kids and luggage. Check-in was frustrating. Due to an accidental booking error on our end with the date, we ended up having to essentially double pay. When the front desk attendant couldn’t locate our reservation, he wasn’t very helpful, and when we asked about possibly switching the night, we were told we would have to pay for both nights anyway. He also mentioned referring us to the manager but stated they “definitely” wouldn’t do anything about it, which felt dismissive and unprofessional. The cookies in the lobby were a huge hit with our two hungry kids at 10 PM and honestly helped keep things calm while we worked through the check-in issues. Breakfast was just okay. The food was fine, but there were no non-pork protein options available, so I could only eat eggs. There were a few room issues as well. The toilet ran continuously, and the bathroom only had two towels, so I had to go downstairs to get more. Housekeeping was also quite loud in the hallway around 8 AM, which made it hard to rest. Overall, there were some positives, but the customer service and a few comfort issues took away from the experience.

Overpriced hotel for what you get. Carpets in the room are extremely dirty and smelly. Bed sheets have stains and breakfast is terrible, the food seems very artificial. Overall not a great experience. They need to improve specially if they want to charge that amount. Also they don’t clean the rooms, you need to request that. The only good thing is that people at the reception were friendly!

In November, I was impressed by the price and the quality of room we had. $108 for 2 queen beds in a clean, comfy room. Breakfast in the morning with eggs, hashbrowns, sausage, waffles you can make, cereal, yogurt, muffins, and English muffins. Good variety for breakfast. Pretty quiet, but our room had some road traffic, so we were glad for our white noise machine. The shower pressure was great and the head was high enough for someone who is 7 ft tall. ? Friendly service and well decorated for Christmas. Great place to stop, imo.

this place is cute from the outside and the lobby. the front desk check in was smooth and super friendly. the hot tub wasn’t hot which was a bummer because i booked this place for the hot tub feature. thankfully there was a bath tub ans the water was very hot and the water pressure was great they do give free cookies in the lobby w coffee. and its quiet enough despite the railway being close by. unfortunatly the carpet in my room smelled so strong (almost like old or spilled milk) that i got the air freshener from my car to deal with the smell. and the lighting is white/fluorescent for those that care about warm cozy lighting in the bedroom. also the bed (super clean and inviting) is very soft which, for those that need something a bit firmer you should know. my neck was killing me when i woke up, but that’s just because i need a bit firmer of a bed. good excuse to check out the massage place next door! also the next morning my toilet was running and wouldn’t flush. had to fill the tank W buckets of water to flush. also note that you can hear footsteps pretty loudly if theres a floor above you. thankfully i brought earplugs and a sound machine.

????? 5/5 We stayed here as part of a 3-day tour from Las Vegas organized by a travel company, and this was our second night stop. We were pleasantly surprised by the quick and efficient check-in process. The rooms were very clean, well-organized, and comfortable. Each had two plush queen beds, a large TV, and it was wonderfully quiet throughout the night. For the price and comfort, I’d definitely give this place 5 stars. Looking forward to trying the breakfast tomorrow morning — I hope it’s just as good as the rest of our stay so far!

Very disappointed! The lobby looks nice when you first walk in, but even the public bathrooms in the lobby have broken items in it (mirror has a chunk missing as does the toilet flusher button) that give it a tired very used feel once you look past the surface. The room we were assigned was musty/feet smelling when we walked in. The room bathroom was old and not updated other than newish paint and maybe the tub. The tile was obviously old/original as was the vanity. The beds were pretty nice. However, I couldn't get over how dirty the rest of the place felt overall and I couldn't convince myself to use the shower because of it. The free breakfast was okay. Some safe prepackaged items like yogurt, muffins and oatmeal packets that are hard to mess up. The hot breakfast items were not good though. I probably just should have paid a little more to stay somewhere else like Drury Inn Flagstaff that I know has better rooms and food for the value.

Great family-friendly area. Environment felt cozy and centrally located within close proximity to restaurants and essential needs. Reasonably priced and comfortable.

We stayed here on our way around Arizona. We found the rooms very spacious and clean. The staff are also very friendly and polite. There is also a pool open late, which is a great way to cool off after a long day sightseeing. The breakfast is good but a bit basic. Otherwise, a great stay.

Gabi at check-in wasn't very friendly. Great room. Continental breakfast was okay. Not many dairy free options other than bagels, english muffin, fruit jam spread & microwave oatmeal packets. Leah at check-out was nicer.

Suggestion: Refrain from this hotel as the management is horrible. The hotel room was averagely clean and good location, we did late check in around 11 pm they handled it well. I visited on June 19 2025, and it was really hot out there and AC was not working at all. They knew it beforehand as I see the window was slightly open. They didn’t bother to fix it before we arrive and when I called the front desk they said there is no maintanence guy and they cannot even provide a floor fan . No staff even bothered to help me out. Morning time I communicated again face to face at the front desk and he said manager would reach out to me but as expected no one reached out to me. They gave 10% discount while I reviewed and messaged them through bookings, which is nothing compared to the inconvenience we faced was travelling with 2 senior citizens.